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Frequently Asked Question

What is NYRA Home Store?

NYRA Home Store is a Pakistani home fragrance brand offering scented candles, fragrance mists, diffusers, car fragrances and curated gift options for creating beautiful and inviting spaces.

What products can I buy from NYRA?

NYRA offers scented candles, pillar candles, room and linen mists, car diffusers, fragrance bundles and selected gift sets.

Does NYRA deliver across Pakistan?

Yes. NYRA delivers across Pakistan through courier services. Delivery time can vary depending on your location.

How long does a NYRA order take to arrive?

Orders are processed before dispatch, and delivery time depends on the destination. Major cities generally receive orders faster than remote areas.

What payment methods does NYRA accept?

NYRA offers the payment options available at checkout, including Cash on Delivery for eligible orders and online payment options.

Does NYRA offer a discount on online payments?

Yes. NYRA may offer special discounts for online payments. The current applicable offer is displayed on the website or during checkout.

Can I return or replace my NYRA order?

Eligible products can be returned or replaced according to NYRA's return policy. Return or replacement requests must generally be reported within 24 hours of delivery.

What if I receive a damaged or incorrect product?

Contact NYRA within 24 hours of receiving your order and provide your order details along with clear photos or video of the issue. The team will review the case and provide the appropriate resolution.

Which NYRA products cannot be returned?

Opened candles, opened mists, opened diffusers, personalized or customized products, sale items and gift cards may be excluded from returns under NYRA's return policy.

How can I contact NYRA Home Store?

You can contact NYRA through the customer support details provided on the official NYRA Home Store website for assistance with products, orders, payments, delivery and returns.