Refund policy

Nyra Home Store – Return Policy (24 Hours)

We offer a 24-hour return policy, which means you must request a return within 24 hours of receiving your item.

Eligibility for a Return

To be eligible, your item must:

• Be in the same condition as received

• Be unused

• Have its original packaging and tags intact

• Include the receipt or proof of purchase

Please note that scented candles, room & linen mists, car diffusers, and candle bouquets cannot be returned or exchanged once opened, since these are hygiene-related items.

How to Start a Return

To begin a return, contact us at:
nyrahomes1@gmail.com

Returns must be sent to the following address:
[INSERT RETURN ADDRESS]

If your return is accepted, we will send you:

• A return shipping label

• Instructions on how and where to send your package

Items sent back to us without a return request will not be accepted.

You can always reach us with any questions at:
nyrahomes1@gmail.com

Damages and Issues

Please inspect your order as soon as it arrives.
Contact us immediately (within 24 hours) if:

• The item is damaged

• Defective

• Or if you received the wrong product

We will review the issue and make it right.

Exceptions / Non-Returnable Items

We do not accept returns for:

• Opened or used candles

• Opened room & linen mists

• Diffusers with opened seals

• Personalized or custom items

• Sale items

• Gift cards

If you’re unsure whether your item is eligible, feel free to contact us.

Exchanges

The quickest way to get the item you want is to return your current item first.
Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We’ll notify you once we’ve received and inspected your return.
If approved, we’ll refund you to your original payment method within 10 business days.
Your bank or card issuer may need extra time to process it.

If 15 business days pass after your refund is approved and you still haven’t received it, please contact us at:
nyrahomes1@gmail.com